Error "AHD03313: This operation requires Function Access for Admin equal to View or Modify" occurs when a Spectrum alarm tries to close a Service Desk Request

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The Error "AHD03313: This operation requires Function Access for Admin equal to View or Modify" occurs when a Spectrum alarm tries to close a Service Desk Request.

The following error may be logged in the stdout.log on the Spectrum server:

Feb 7, 2011 5:58:49 PM - Error retrieving information from Service Desk.
AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Client
faultSubcode:
faultString: AHD03313: This operation requires Function Access for Admin
equal to View or Modify
faultActor:
faultNode:
faultDetail:
{}ErrorMessage:AHD03313: This operation requires Function Access for Admin
equal to View or Modify
{}ErrorCode:1013

Solution:

This error can occur if the Service Desk administrator username in the Spectrum OneClick ServiceDesk configuration page is defined with the incorrect case.

To resolve the issue, define the Service Desk administrator username with the correct case (e.g. 'ServiceDesk' rather than 'servicedesk') as it is defined in the User Id attribute in the ServiceDesk contact detail page.

Environment

Release:
Component: ARGIS