This document describes certain situations that may result in not being able to create new tickets in Service Desk.
The creation of tickets via a secondary server does not work but other actions like viewing tickets may work. Some causes may be:
The resolution is to ensure that Service Desk is configured properly with regards to object managers (i.e. domsrvrs) and web engines.
To check your configuration, from a command prompt:
For more information about object managers, web engines and pdm_edit, in the "CA Service Desk Manager Administration Guide r12.5 CA SDM", see "Chapter 9: Configuring the Web Interface", especially the section titled "Web Directors and Web Engines Configuration, and in particular, the subsection titled "How to Create a System with Secondary Servers".
Note: Be sure to run the configuration tool (i.e. pdm_configure) on each Service Desk Manager secondary server, as well as the primary server, whenever required, such as after installing cumulative patches.