Netflow Analysis data source is unavailable

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

NPC displays a 'Synchronization Failure' under the Data Source List when doing a Global Synchronization with NFA.

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The View Data Source Log in NPC shows Error: The response received from the server was complete but indicated a protocol-level error. The request failed with HTTP status 503: Service Unavailable.

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The Application Pools for Reporter Analyzer show 'Stopped'

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Cause

A GPO push may have wiped away permissions and subsequently caused the Application Pools to stop thereby causing the HTTP status 503: Service Unavailable.

Environment

NetQoS Performance Center; Network Flow Analysis

Resolution

Restart the Application Pools

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Redo the permissions with Full control on IIS_IUSRS and IUSR in the web Properties for: D:\NETQOS\Reporter

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 Under Component Services, navigate to My Computer Properties and Allow Permissions for IIS_IUSRS and IUSR under the COM Security tab

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From a Command Prompt, reset IIS

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