After the Cumulative patch was installed, some Node names on Administration tab are not displayed properly.


Article ID: 5036


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


If the Cumulative patch was installed without automated Post Install steps and loaded wrong data manually, the Node name will be displayed like:"<PDM_I18N>usp_menu_tree:caption:1909:Data...".


<Please see attached file for image>



When following the Port Installation steps, wrong data was loaded manually, for example, need to load a file tucson_insert.dat located under (Service Desk)\data folder, but did it from (Service Desk)\data\tagged folder.


Release: SDMU0M99000-14.1-Service Desk Manager-Full License


Please complete the 14.1.03 (Cumulative #3) Post-Install steps from 2 to 4 again to load correct data as shown below.


1. Navigate to the (Service Desk)\data folder.

2. Open the Command Prompt and run the following commands as an administrator.

NOTE: It depends on an original patch level of Service Desk Manager which files need to be loaded. Please refer to the Post-Install Tasks for CA SDM Conventional Configuration for more information.

pdm_load -f santafe_insert.dat
pdm_load -f santafe_update.dat
pdm_load -f tucson_insert.dat
pdm_load -r -f tucson_delete.dat
pdm_load -f hampi_insert.dat 

3. Alert users to clear the browser cache. Run the following commands.

pdm_webcache -H
pdm_webcache -b

After following the above steps, the name of the node is displayed without the problem.

<Please see attached file for image>

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Additional Information

Post-Install Tasks for CA SDM Conventional Configuration


1558707062694000005036_sktwi1f5rjvs16qk1.jpeg get_app
1558707060569000005036_sktwi1f5rjvs16qk0.jpeg get_app