Description:
When running the Web Summary/Detail Reports from Service Desk, the reports fail to generate and a blank screen is received with a web browser script error:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; |
Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR |
3.0.30729; Media Center PC 6.0; .NET4.0C; OfficeLiveConnector.1.3; |
OfficeLivePatch.0.0; .NET4.0E; InfoPath.3; AskTbFWV5/5.12.2.16749) |
Message: 'rpt_top' is undefined |
Line: 3 |
Char: 1 |
Code: 0 |
URI: http://<ServiceDesk URL>/CAisd/scripts/report_includes.js |
Solution:
In most cases, the root cause is the incomplete application of r12.5 CA SDM CUM#1. Specifically the following steps are not performed after the installation of RO27429: