Knowledge search function does not work for Traditional Chinese characters. What Parse settings need to be used for Traditional Chinese character searches?

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Article ID: 50338

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Knowledge search function does not work for Traditional Chinese characters if the parse settings are set to language = English.

Solution:

To perform a search using Traditional Chinese characters, you must use the following Parse Settings:

Language = "Other Far East"
Valid Character Range = a-z

<Please see attached file for image>

Figure 1

Language = "Other Far East" - indexes character by character because according to the Chinese linguistic rules, each Chinese character can represent a word and each word may not be separated by a space as it can in English language.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:

Attachments

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