About "StartServiceCtrlDispatcher failed. error: 1063" in Windows Application log

Products

• CA Security Command Center
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

When eTrust Audit Portmap service tried to be started manually with the DOS prompt, an error event is displayed in Windows Application log.

 

Environment

Release:
Component: ADTCTL

Resolution

eTrust Audit Portmap service can't be started manually with the DOS prompt.
C:\>Program Files\CA\eTrust Audit\bin>portmap.exe
If the above command is run, the following error is displayed in Windows Application Log.
Source: eTAudit Portmap
Event ID: 256
Description: StartServiceCtrlDispatcher failed. error: 1063.
So please use Windows services GUI to start the service.