ERROR [LDAPImporter] Exception occured while login into CA Service Catalog..... terminating LDAP Importer.... Authentication failed

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Error when running LDAPImporter in Service Catalog:

ERROR [LDAPImporter] Exception occured while login into CA Service Catalog..... terminating LDAP Importer....
Authentication failed

Environment

Service Catalog 14.1+

Cause

The Catalog.User and/or Catalog.User.Password are incorrect in the ldapimporter_server.properties file

Resolution

1) Log into Service Catalog as Service Delivery Administrator

2) Administration > Users > Search for the Catalog user that will be used to import users from LDAP Server

3) Open the user profile and take note of the User ID. Ensure this user has the Service Delivery Administrator role set.

4) Open the properties file that will be used (example:  ldapimporter_server.properties) and set the user in the Catalog.User field.

5) Set the encrypted password for that user in the Catalog.User.Password in the properties file following steps noted in the following link:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/administering/configuring-ca-service-catalog/manage-users-with-ca-eem/step-1-import-users-into-the-database.html

6) Run the LDAPImporter.bat file again

Additional Information