Clarity: Specific Navigation between User-defined Portlet and User-defined Resource Subpage generates Error 500

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Article ID: 50320

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

Specific Navigation between User-defined Portlet and User-defined Resource Subpage generates Error 500

The Error 500 can be generated when following a specific sequence set of steps using a simple user-defined portlet and user-defined subpage on the Resource Object.

If the configuration and navigation steps are not followed precisely, the issue is not reproduced.

It is essential to reproduce the issue to have more than one page on the grid portlet and to have a user-defined subpage on the Resource Object

Steps to Set up Configuration of User-Defined Portlet and Subpage:

  1. Login as a Clarity Administrator

  2. Admin Tool > Queries > click 'New' button>

    Create a new portlet that generates a list of Project Managers and the number of Investments

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    Figure 1

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    Figure 2

    NSQL Statement:
    SELECT @SELECT:DIM:USER_DEF:IMPLIED:RESOURCE:MR.ID:[email protected],     @SELECT:DIM_PROP:USER_DEF:IMPLIED:RESOURCE:MR.FULL_NAME:[email protected],     @SELECT:METRIC:USER_DEF:IMPLIED:COUNT(*):PROJECT_COUNT:[email protected] INV_INVESTMENTS I,     SRM_RESOURCES MRWHERE I.MANAGER_ID = MR.USER_IDAND @[email protected] BY MR.ID,     MR.FULL_NAMEHAVING @[email protected]

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    Figure 3

    Set Configurable Actions
    Action Source = Resource
    Object Primary Key Attribute = mgrid:bigDecimal

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    Figure 4


    Create a new Link
    Link Name = Manager Link
    Link ID = manager_link
    Action = Resource Properties (projmgr.editResource)

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    Figure 5

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    Figure 6

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    Figure 7

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    Figure 8

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    Figure 9

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    Figure 10

  3. Studio: Objects > Resource Object > Views
    Resource Labor Properties [Layout: Edit]
    Click 'Create Subpages' button
    create a new subpage 'mySubpage' > click 'Submit' button
    Click on the name of the newly created subpage

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    Figure 11


    Click 'Create Sections' button
    create a section for the subpage - 'Section1' > click 'Submit' button
    Click on the 'properties' icon for the newly created section

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    Figure 12

    | Add some fields to the page layout > click 'Submit' button

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    Figure 13

  4. Main Application > Overview Page > [Manage My Tabs] > General Tab > Content
    click 'Add' button > Select the portlet created in Step #2 > click 'Add' button
    Click 'Exit' button > Click 'Back' button to return to Overview page

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    Figure 14

Note: If the results of the portlet does not generate more than one page, create more investments with different resources. One row is generated for each resource that is listed as the manager on a project.

Once the configuration is complete and the portlet generates more than one page, now you can use the steps below to replicate the issue.

Steps to Reproduce:

  1. From the user-defined portlet, navigate to page 2

    Click on the Manager Name Link for one of the resources (ie. User,Resource8)

    (it does not matter which resource)

    Click 'mySubpage' link

    Click 'Cancel' button (returns to Overview page where user-defined portlet is placed; on page 1 of the user-defined portlet)

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    Figure 15

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    Figure 16

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    Figure 17

  2. From the user-defined portlet, navigate to page 2

    Click on the Manager Name Link for one of the resources (ie. User,Resource6)

    (it does not matter which resource - it could be the same resource or a different resource)

    Click 'mySubpage' link

    Click 'Cancel' button (returns to Overview page where user-defined portlet is placed; on page 1 of the user-defined portlet)

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    Figure 18

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    Figure 19

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    Figure 20

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    Figure 21

  3. From the user-defined portlet, navigate to page 2

    Click on the Manager Name Link for one of the resources (ie. User,Resource7)

    (it does not matter which resource - it could be the same resource or a different resource)

    Click 'mySubpage' link

    RED ERROR MESSAGE:

    Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.

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    Figure 22

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    Figure 23

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    Figure 24

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    Figure 25

  4. Log out / Log in again

  5. Repeat Steps 1-3 using the 'Submit' button instead of 'Cancel' button

Expected Result:

Actual Result: Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.

Solution:

WORKAROUND:

None. The customer is using this portlet to update a list of resources and having to work around this issue causes delays in using the application.

STATUS/RESOLUTION:

Resolved in Clarity 12.1.3

Keywords: CLARITYKB, CLRT-63248, clarity8open, clarity12resolved, clarity1213resolved.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component:

Attachments

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