Clarity: Specific Navigation between User-defined Portlet and User-defined Resource Subpage generates Error 500

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

Specific Navigation between User-defined Portlet and User-defined Resource Subpage generates Error 500

The Error 500 can be generated when following a specific sequence set of steps using a simple user-defined portlet and user-defined subpage on the Resource Object.

If the configuration and navigation steps are not followed precisely, the issue is not reproduced.

It is essential to reproduce the issue to have more than one page on the grid portlet and to have a user-defined subpage on the Resource Object

Steps to Set up Configuration of User-Defined Portlet and Subpage:

1. Login as a Clarity Administrator
   
   
2. Admin Tool > Queries > click 'New' button>
   
   Create a new portlet that generates a list of Project Managers and the number of Investments
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   NSQL Statement:

   SELECT @SELECT:DIM:USER_DEF:IMPLIED:RESOURCE:MR.ID:[email protected],     @SELECT:DIM_PROP:USER_DEF:IMPLIED:RESOURCE:MR.FULL_NAME:[email protected],     @SELECT:METRIC:USER_DEF:IMPLIED:COUNT(*):PROJECT_COUNT:[email protected] INV_INVESTMENTS I,     SRM_RESOURCES MRWHERE I.MANAGER_ID = MR.USER_IDAND @[email protected] BY MR.ID,     MR.FULL_NAMEHAVING @[email protected]

   <Please see attached file for image>

   
   
   Set Configurable Actions
   Action Source = Resource
   Object Primary Key Attribute = mgrid:bigDecimal
   
   

   <Please see attached file for image>

   
   
   
   Create a new Link
   Link Name = Manager Link
   Link ID = manager_link
   Action = Resource Properties (projmgr.editResource)
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   
3. Studio: Objects > Resource Object > Views
   Resource Labor Properties [Layout: Edit]
   Click 'Create Subpages' button
   create a new subpage 'mySubpage' > click 'Submit' button
   Click on the name of the newly created subpage
   
   

   <Please see attached file for image>

   
   
   
   Click 'Create Sections' button
   create a section for the subpage - 'Section1' > click 'Submit' button
   Click on the 'properties' icon for the newly created section
   
   

   <Please see attached file for image>

   
   
   | Add some fields to the page layout > click 'Submit' button
   
   

   <Please see attached file for image>

   
   
   
4. Main Application > Overview Page > [Manage My Tabs] > General Tab > Content
   click 'Add' button > Select the portlet created in Step #2 > click 'Add' button
   Click 'Exit' button > Click 'Back' button to return to Overview page
   
   

   <Please see attached file for image>

   

Note: If the results of the portlet does not generate more than one page, create more investments with different resources. One row is generated for each resource that is listed as the manager on a project.

Once the configuration is complete and the portlet generates more than one page, now you can use the steps below to replicate the issue.

Steps to Reproduce:

1. From the user-defined portlet, navigate to page 2
   
   Click on the Manager Name Link for one of the resources (ie. User,Resource8)
   
   (it does not matter which resource)
   
   Click 'mySubpage' link
   
   Click 'Cancel' button (returns to Overview page where user-defined portlet is placed; on page 1 of the user-defined portlet)
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   
2. From the user-defined portlet, navigate to page 2
   
   Click on the Manager Name Link for one of the resources (ie. User,Resource6)
   
   (it does not matter which resource - it could be the same resource or a different resource)
   
   Click 'mySubpage' link
   
   Click 'Cancel' button (returns to Overview page where user-defined portlet is placed; on page 1 of the user-defined portlet)
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   
3. From the user-defined portlet, navigate to page 2
   
   Click on the Manager Name Link for one of the resources (ie. User,Resource7)
   
   (it does not matter which resource - it could be the same resource or a different resource)
   
   Click 'mySubpage' link
   
   RED ERROR MESSAGE:
   
   Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   

   <Please see attached file for image>

   
   
   
4. Log out / Log in again
   
   
5. Repeat Steps 1-3 using the 'Submit' button instead of 'Cancel' button

Expected Result:

Actual Result: Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.

Solution:

WORKAROUND:

None. The customer is using this portlet to update a list of resources and having to work around this issue causes delays in using the application.

STATUS/RESOLUTION:

Resolved in Clarity 12.1.3

Keywords: CLARITYKB, CLRT-63248, clarity8open, clarity12resolved, clarity1213resolved.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: