What does the "webLicenseCt" KPI count?

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Article ID: 50316

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Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Solution:

The "webLicenseCt" KPI counts the number of logged in users that are using a Service Desk Manager license. This is determined by the "Licensed?" flag/checkbox in the Access Type for the user. Additionally there is a "webSessionCt" KPI which counts the total number of web sessions. Meaning both licensed analyst users and end users logging into the web self-service interface are all counted.

Environment

Release:
Component: ARGIS