Web License KPI "webLicenseCt" Definition

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

This article describes the definition of the Web License KPI functionality in SDM

Environment

Release:  14.1 and higher
Component:  CA Service Desk Manager

Resolution

The "webLicenseCt" KPI counts the number of logged in users that are using a Service Desk Manager license. This is determined by the "Licensed?" flag/checkbox in the Access Type for the user. Additionally there is a "webSessionCt" KPI which counts the total number of web sessions. Meaning both licensed analyst users and end users logging into the web self-service interface are all counted.