Visualizer login gives error: "Error: Loading application configuration data. Application is not ready to use. Please contact your Administrator"

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Addressing Visualizer login errors

Solution:

1. Go to the folder $NX_ROOT\pdmconf where $NX_ROOT is the Service Desk installation folder, for example:
   
   C:\Program Files\CA\Service Desk Manager\pdmconf
   or
   /opt/CAisd
   
   
2. Open the file "pdm_startup"
   
   
3. Identify the section
   
   ; VIZ tomcat
   #ifdef NX_VIZ_INSTALLED
   VIZ_TOMCAT_CONTROLLER(viz_tomcat, $NX_LOCAL_HOST, "pdm_tomcat-%h-VIZ")
   after domsrvr connects + 5
   #endif
   
   Modify the line "after domsrvr connects + 5" in the above section to:
   
   after domsrvr connects + 20
   
   
4. Restart the Service Desk Manager service.
   
   
5. Wait for 1-2 min after the service is restarted (this will allow Visualizer data to be cached).
   
   
6. Then launch Visualizer and login.

Note: To avoid losing this change after running pdm_configure, please make the same change to the file:

$NX_ROOT/pdmconf/pdm_startup.tpl

Environment

Release:
Component: CMDBVZ