How to Install and Configure CA IT PAM for Integration with CA Service Catalog 12.6 on Windows 2008.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• Service Accounting
• SERVICE ASSURE
• CA Service Catalog
• CA Service Management - Service Desk Manager
• CA Unicenter NSM

Issue/Introduction

Description:

This technical document outlines the prerequisites, installation procedure and configuration of CA IT PAM for the integration with CA Service Catalog 12.6. This also includes the configuration steps required for CA Service Catalog 12.6.

Solution:

This technical document assumes the following components have been installed:

• CA EEM 8.4 SP4
  
• CA Service Catalog 12.6
  
  

1. Prerequisites
   
   
   • JRE 1.6 or higher
     
     
   • JDK 1.6_04
     
     
     
     
2. Installing CA IT PAM
   
   
   1. Copy itpam_eem.xml from CD2\EEM of the ITPAM installation media to %IGW_LOC% (i.e. C:\Program Files\CA\SharedComponents\iTechnology) on the EEM server:
      
      

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   2. Open a command prompt, change directory into %IGW_LOC% and execute the following command making sure to replace <eiamadminpass> with the EiamAdmin password:
      
      safex.exe -h <localhost> -u EiamAdmin -p <eiamadminpass> -f itpam_eem.xml
      
      

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   3. Insert disc1 of the CA IT PAM Installation media into a drive or browse to the location where the installation files were copied previously from the installation media.
      
      If you have a 32-bit JDK installed then select Third_Party_Installer_Windows_32.exe installer, and if you have a 64-bit JDK installed then select Third_Party_Installer_Windows_64.exe.
      
      

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   4. Accept the licensing agreement and click Next:
      
      

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   5. Specify the destination directory to install the CA IT PAM Domain Orchestrator and click Next:
      
      

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   6. Click Next:
      
      

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   7. Verify the JBoss installation file location and click Next:
      
      

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   8. Verify the Hibernate File location and click Next:
      
      

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   9. Specify the JDBC drivers for the appropriate database to be used with CA IT PAM and click Next:
      
      

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   10. If you will be using Telephony Alerts add the location of your TAPI drivers and click Next:
       
       

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   11. On the confirmation screen click Next:
       
       

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   12. Insert the CA IT PAM installation disc2 or specify the directory that contains the files from the CA IT PAM installation media and click Finish:
       
       

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   13. After installing third party components, the installer will copy the CA IT PAM installer files to the host machine and start the Domain Orchestrator installer. On the Welcome page, click Next:
       
       

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   14. Accept the license agreement and click Next:
       
       

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   15. Browse to the JDK directory and click Next:
       
       

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   16. Appropriately configure SSO or clustered Domain Orchestrator if necessary and click Next:
       
       

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   17. Specify your company name and click Next:
       
       

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   18. Type a certificate password and click Next:
       
       

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   19. Specify a Start Menu folder and click Next:
       
       

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   20. Enter the General Properties for the Domain Orchestrator, select 'Install as Windows Service and click Next:
       
       

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   21. Select the security server type and click Next:
       
       

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   22. Provide the EEM hostname, 'ITPAM' as the EEM Application Name, the path to itpamcert.p12 (%IGW_LOC%\itpamcert.p12 by default), the EEM Certificate Password (itpamcertpass by default) and select 'Test EEM Settings':
       
       

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   23. Provide the credentials for itpamadmin and click Ok:
       
       

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   24. Verify the test completes successfully and click Ok and then Next:
       
       

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   25. Enter the database settings, click 'Create Database' and click Ok:
       
       

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   26. Click 'Test Database Settings', verify the test is successful and click Ok, and click Next:
       
       
   27. Select 'copy from main repository' and click Next:
       
       

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   28. Select the jdbc driver and click Next:
       
       

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   29. Select the appropriate connector(s) and click Next:
       
       

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   30. Once the installation completes click Finish:
       
       

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   31. From services.msc start the CA IT PAM Orchestrator service:
       
       

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   32. Verify you can correctly login to ITPAM as itpamadmin.:
       
       

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   33. Verify you can correctly launch the ITPAM Client. If Java Web Start does not get invoked, hold down Ctrl and click 'CA IT PAM Client':
       
       

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• Configuring the Integration:
  
  
  1. If you plan to connect to ITPAM using a CA EEM token instead of standard login credentials, first create the certificate as per the procedure on page 150 of the Integration Guide, otherwise skip to the next step.
     
     
  2. Login to Service Catalog as a Service Delivery Administrator and navigate to Administration -> Configuration -> CA IT Process Automation Manager. Specify the Domain Orchestrator hostname, port number , userid and password:
     
     

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  3. Select 'Test', verify the 'Connection Test is Successful' and click 'Ok':
     
     

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  4. Log out of Service Catalog and recycle the CA Service View service:
     
     

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  5. Login to Service Catalog as a Service Delivery Administrator and navigate to Administration -> Configuration -> CA IT Process Automation Manager.
     
     
  6. Select 'Load' and in the 'Load Configuration Dialog' select both 'Set imported version of IT PAM Objects as current version' and 'Make imported Custom Operators/Sensors available' and click 'Load':
     
     

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  7. After a successful load you will receive the following popup:
     
     

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  8. Log in to CA IT PAM client.
     
     
  9. In the Library Browser, navigate to the CA SLCM folder, and open the data set named SLCM_GlobalDataset:
     
     

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  10. Check Out the SLCM_GlobalDataset:
      
      

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  11. In the Value Definition palette of the data set, open the Login Parameters tab and verify that the values of the following options are correct for your implementation. Update these values as needed:
      
      

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  12. Also in the Value Definition palette of the data set, open the APP URLs tab and verify that the values of the following options are correct for your implementation. Update these values as needed:
      
      

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  13. Save the changes to the SLCM_GlobalDataset and Check In the same:
      
      

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  14. Make sure 'Set Current Version' is selected and click 'Ok':
      
      
  15. Login to Service Catalog as a Service Delivery Administrator and navigate to Administraion -> Tools -> Request/Subscription Item Change. By default Catalog is configured for CA IT PAM driven approval and simple fulfillment. To configure the complex fulfillment for use with CA Service Desk Manager please refer to Chapter 9 (specifically page 168) of the Integration Guide.
      
      
  16. At this point it is possible to test the integration with ITPAM by raising a request for a service which uses the 'Workflow driven approval process'. Once the request is submitted the status should be updated to 'Pending Approval':
      
      

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Environment

Release:
Component: USVCT