When Service Desk Manager launches an ITPAM process, the associated ticket can be accessed by the ITPAM operator. This document explains how.
In Service Desk Manager 12.5 CA SDM you have the ability to integrate with ITPAM. When the integration is used Service Desk Manager launches an ITPAM process and passes the persid from the Service Desk ticket to this process.
It does this using a ITPAM dataset object parameter named persid.
The ITPAM operator can reference this variable using "Process.persid".