CAUAJM_E_60246 Error authenticating the administrative user account "EiamAdmin":EiamAdmin [EE_AUTHFAILED Authentication Failed] [Authenticate Error: Authentication Failed]

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Article ID: 50242

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Updated On:

Products

DIRECTORY EMBEDDED ENTITLEMENTS MGR CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Service Desk Manager CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent CA Process Automation Base

Issue/Introduction

Description:

Cannot login to EEM with error message:

CAUAJM_E_60246 Error authenticating the administrative user account
"EiamAdmin":EiamAdmin [EE_AUTHFAILED Authentication Failed]
[Authenticate Error: Authentication Failed]

Solution:

The following procedure allows the EEM Administrator to reinitialize the EiamAdmin user's password when it is lost:

  1. Login as "root".

  2. Stop igateway by "$IGW_LOC/S99igateway stop"

  3. Edit the "iPoz.conf" file. By default it is under /opt/CA/SharedComponents/iTechnology

  4. Remove EIAMAdmin user's password by changing the following line:

    <EiamAdminPassword>DAIbcLTQ7X1Z2Yw==</EiamAdminPassword>

    to

    <EiamAdminPassword></EiamAdminPassword>

  5. Restart igateway by "$IGW_LOC/S99igateway start"

  6. Login to http://servername:5250/spin/eiam as EiamAdmin with No passwords

  7. Reset EiamAdmin user's password in the GUI, Global, Configure, EEM Server, EiamAdmin Password

Environment

Release: ETRIA199000-8.4-Embedded Entitlements Manager
Component: