CAUAJM_E_60246 Error authenticating the administrative user account "EiamAdmin":EiamAdmin [EE_AUTHFAILED Authentication Failed] [Authenticate Error: Authentication Failed]

Products

• CA Directory
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Service Desk Manager
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent
• CA Process Automation Base

Issue/Introduction

Cannot login to EEM with error message:

CAUAJM_E_60246 Error authenticating the administrative user account
"EiamAdmin":EiamAdmin [EE_AUTHFAILED Authentication Failed]
[Authenticate Error: Authentication Failed]

Environment

Release: ETRIA199000-8.4-Embedded Entitlements Manager
Component:

Resolution

The following procedure allows the EEM Administrator to reinitialize the EiamAdmin user's password when it is lost:

1. Login as "root".
   
   
2. Stop igateway by "$IGW_LOC/S99igateway stop"
   
   
3. Edit the "iPoz.conf" file. By default it is under /opt/CA/SharedComponents/iTechnology
   
   
4. Remove EIAMAdmin user's password by changing the following line:
   
   <EiamAdminPassword><EncryptedString></EiamAdminPassword>
   
   to
   
   <EiamAdminPassword></EiamAdminPassword>
   
   
5. Restart igateway by "$IGW_LOC/S99igateway start"
   
   
6. Login to http://<HostName>:5250/spin/eiam as EiamAdmin with No passwords
   
   
7. Reset EiamAdmin user's password in the GUI, Global, Configure, EEM Server, EiamAdmin Password