After changing the value of 'web_cgi_url' in the Options Manager for the notifications, Web Screen Painter (WSP) doesn't working any more. Is there a way to use an alternate "web_cgi_url" for WSP?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After changing the value of 'web_cgi_url' in the Options Manager for the notifications, Web Screen Painter (WSP) does not working any more. Is there a way to use an alternate web_gci_url for WSP to not be impacted by the modification done for notification?

 

Environment

Release: Service Desk Manager: 17.x 

Resolution

If an NX_WSP_CGI_URL variable is present, WSP uses it in preference to NX_WEB_CGI_URL. There is no Options Manager option for this; it's necessary to manually edit $NX_ROOT\NX.env to add the line:

@NX_WSP_CGI_URL=xxx
where xxx is the URL for the WSP (which should be the primary server).

To avoid losing this change if you run Service Desk configurations, make the same change to $NX_ROOT\pdmconf\NX.env_nt.tpl.