Issues downloading attachments when on Windows 7 and using IE 8.

Article Id: 50204

Status: Published

Updated On: 14-02-2018 07:05

Legacy Id: TEC555676

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Description:

There might be issues downloading attachments using IE8, when on Windows 7.

Noted behavior: When clicked on the link to an attachment in a ticket, a window pops open, then disappears and the attachment never opens.

Solution:

Enable the "automatic prompt for file download" in the browser settings to get the attachment to open.

Environment:

Release:
Component: ARGIS