Issues downloading attachments when on Windows 7 and using IE 8.

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Article ID: 50204

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

There might be issues downloading attachments using IE8, when on Windows 7.

Noted behavior: When clicked on the link to an attachment in a ticket, a window pops open, then disappears and the attachment never opens.

Solution:

Enable the "automatic prompt for file download" in the browser settings to get the attachment to open.

Environment

Release:
Component: ARGIS