Issues downloading attachments when on Windows 7 and using IE 8.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

There might be issues downloading attachments using IE8, when on Windows 7.

Noted behavior: When clicked on the link to an attachment in a ticket, a window pops open, then disappears and the attachment never opens.

Solution:

Enable the "automatic prompt for file download" in the browser settings to get the attachment to open.

Environment

Release:
Component: ARGIS