How to check if the ITCM Agent Bridge is running and locate the Agent Bridge log files?

book

Article ID: 50187

calendar_today

Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

How can we verify if the ITCM Agent Bridge is indeed running? I cannot see the log files for the Agent Bridge component under the default ITCM logs folder "..\Program files\CA\DSM\logs". Where are the Agent Bridge log files located?

Solution:

To verify that the Asset Management Agent Bridge is running, open the Windows Task Manager and check the Processes tab for two processes: amLrss.exe and amss.exe. If these are listed, the AM Agent Bridge is enabled and running.

As for the Software Delivery Agent Bridge, which is fully integrated with the software delivery scalability server, if the software delivery scalability server is running, SD Agent Bridge is running.

After you run the command line script, AgentBridge.dms, you should restart the CAF service to ensure that all trace file entries are registered properly to the system. If after starting CAF, you still cannot see the Agent Bridge log files you can contact CA Support Online at https://support.ca.com for further assistance.

The name of the log file for the AM Agent Bridge mobile sector server module, amss.exe, is TRC_AMSS.LOG, not amss.log. It can be found in the ?Program files\CA\DSM\logs directory.

Note that there are two other new log files for the AM Agent Bridge:
> TRC_AMBRIDGE.LOG
Log file for the AM Agent Bridge translation module, amBridge.exe.
> TRC_AMLRSS.LOG
Log file for the AM Agent Bridge sector server module, amLrss.exe.

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: