Global Sync is taking an extended period of time to complete
Article ID: 5017
Updated On: 10-20-2024
Products
CA Performance Management
Network Observability
Issue/Introduction
The Global Synchronisation task is taking an extended period of time to complete in CA Performance Management (CAPM)
Environment
Dx NetOps all supported versions
Cause
Many component changes can cause the sync to take longer than normal.
Resolution
The sync may take longer than the default five minute interval and this is not necessarily indicative of a problem in and of itself.
The following can be used on the NetOps Portal to see if any one portion of the sync is taking longer than 5 minutes:
cd <PORTAL HOME>/DM/logs
egrep "Global [A-Za-z ]+ Synchronization completed in [0-9]+:([1-9][0-9]|0[5-9])" DMService.log*
Additional Information
For additional information regarding Global Synchronization see:
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