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Duplicate entry error preventing Spectrum Report Manager from starting

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Article ID: 50137

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

The following error is seen int he $SECROOT/tomcat/logs/stdout.log (Windows) catalina.out (Linux) which prevents the Spectrum Report Manager (SRM) from starting.

(Thread-55) (AssetManagerLogging) - (ERROR) - addDeviceModel()

Caused by: org.springframework.dao.DataIntegrityViolationException:

PreparedStatementCallback; SQL [UPDATE entity SET current_model_key=0 WHERE current_model_key=?]; Duplicate entry '0' for key 2; nested exception is com.mysql.jdbc.exceptions.jdbc4.MySQLIntegrityConstraintViolationException:

Duplicate entry '0' for key 2

Environment

Release: All Supported Releases
Component: SPCRPT - Report Manager

Resolution

The fix is to manually remove the duplicate key from MYSQL.

1. Log into the SRM system as the user that owns the Spectrum installation

2. If on Windows, start a bash shell by running "bash -login"

3. cd to the $SPECROOT/mysql/bin directory and enter the following command to log into mysql:

./mysql --defaults-file=../my-spectrum.cnf -uroot -proot reporting

4. Enter the following command at the mysql prompt to delete the duplicate entry:

delete from entity where current_model_key = 0;

5. Restart tomcat