Rows missing while exporting Asset Intelligence reports to an excel file

Article Id: 50129
Status: Published
Updated On: 14-02-2018 07:05
Legacy Id: TEC558889
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager
Issue/Introduction:

Description:

In the following example, the report for listing 'Microsoft Windows XP Professional' machines displays 13592 assets. However, when I try to export the report to an Excel file using the EXPORT tab, not all the rows are exported correctly. Usually 300/400 rows are exported, and then the last exported row was truncated.

<Please see attached file for image>

Figure 1

Solution:

This is a timeout problem, and can be solved in the following way:

  1. Stop the IIS service

  2. Modify the following parameter:

    CGITimeout="300" to "1800" in the xml file named metabase.xml in the directory C:\windows\system32\inetsrv

    <Please see attached file for image>

    Figure 2

  3. Restart the IIS service.

Environment:

Release:
Component: UASINT

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