Session Timeout Infoview

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Article ID: 50104

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When browsing the folder structure in Business Objects Infoview, a 'Session Timeout' error is received. How can this be corrected?

Solution:

In the majority of cases when the 'Session Infoview' error is received while using Business Objects (BOXI) Infoview, one of the following two solutions will resolve the issue:

  1. On the Business Objects server via the Central Configuration Manager (CMC), restart the Business Objects Apache Tomcat and Server Intelligent Agent (SIA) services.

  2. Within ServiceDesk, the WEB_URL Web Report option is not set correctly (usually there is either a trailing front-slash character ('/') or a space) so ensure that the WEB_URL option is in the format http://<BOXI Server Hostname>:<BOXI Tomcat Port> (i.e. http://boxi:8080). After making the change, recycle the ServiceDesk service for the change to take effect.

If the out-of-the-box time-out value (20 minutes) is not sufficient, technical document TEC488186 describes a procedure to increase it.

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component: