Description:
Problem
- Migration Process completes the preparation phase but the ITPAM process errors on the first SOAP call.
- The error in the process which we see in the PAM client is:
- SOAP invocation failed: java.security.PrivilegedActionException:com.sun.xml.messaging.saaj.SOAPExceptionImpl: Message send failed
Environment
- CABI/ITPAM server:
- Windows 2008 R2 x64
- Local SQL 2008
- CABI 3.2
- ITPAM 3.0 SP1
- EEM
- MDB Server:
- Local SQL 2005
- ITCM Server:
- Windows 2008 R2 x64
- ITCM r12.5
- Automated Migration patch
Cause
Solution:
Modify the process definitions to have the actual FQDN of the Web Service URL in all the SOAP calls in the process
- Logon to ITPAM as ITPAM Admin and open the ITPAM Client
- Click "File - Open Library Browser - Default Environment - Orchestrator"
- Select "DsmAutomatedMigration"
- Dbl click the "Wipe and Reload Process"
- Dbl Click the first SOAP Call to display its proerties
<Please see attached file for image>

- Open the Connection properties section on the right hand pane that opens and overtype the value for the Web Service URL with the FQDN address of the web services on the ITCM server.
- Click the "check out" button in the tool bar
<Please see attached file for image>

- Change Web service URL to the actual FQDN value
<Please see attached file for image>

Note
- The port number may be different in your implementation and you should amend accordingly
- The value must be surrounded by Quotes""
- Click apply
- Repeat for the other SOAP calls in the process
- Click the save button on toolbar
- Click the "check in" button on toolbar
- Repeat this for the "Machine Replacement" Process
The design has been modified in Service Pack 1 which is due to release early 2012. This design change causes AMM to always use the FQDN avoiding the need to make this modification if the products are distributed as above.