APM Connector is throwing a token error.

book

Article ID: 5009

calendar_today

Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

After deploying and integrating APM Connector with Introscope, I am not able to login into APM Team Center using a token.

The following error is being logged multiple times:

ERROR [MdrMonitorThread] wily.apm - Unable to connect using token : HTTP/1.1 401 Unauthorized.
WARN [MdrMonitorThread] connector.ApmConnector - Team Center unavailable but EM is running - proceeding but unable to process application map

 

Cause

 The original token was not entered correctly in the SOI configuration file:

 APM_caapmvmwlnxv14.gp.inet.xml

 

Environment

Introscope 10x APM Connector 3.1.0

Resolution

1- Go to APM Team Center > References > Security and click on "Generate New Token".

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK41AAG" alt="ATC.png" width="1040" height="265">

2- Copy the new token and put it in the \soi\resources\configuration\APM_caapmvmwlnxv14.gp.inet.xml.

3- Restart the APM Connector.

 

Additional Information

http://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-service-operations-insight-connectors.html?intcmp=searchresultclick&resultnum=1%3Fintcmp%3Dsearchresultclick&resultnum=1  -- SOI Connector Documentation Links.

 

 

Attachments

1558704485027000005009_sktwi1f5rjvs16qjk.png get_app