APM Connector is throwing a token error.

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

After deploying and integrating APM Connector with Introscope, I am not able to login into APM Team Center using a token.

The following error is being logged multiple times:

ERROR [MdrMonitorThread] wily.apm - Unable to connect using token : HTTP/1.1 401 Unauthorized.
WARN [MdrMonitorThread] connector.ApmConnector - Team Center unavailable but EM is running - proceeding but unable to process application map

 

Cause

 The original token was not entered correctly in the SOI configuration file:

 APM_caapmvmwlnxv14.gp.inet.xml

 

Environment

Introscope 10x APM Connector 3.1.0

Resolution

1- Go to APM Team Center > References > Security and click on "Generate New Token".

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2- Copy the new token and put it in the \soi\resources\configuration\APM_caapmvmwlnxv14.gp.inet.xml.

3- Restart the APM Connector.

 

Additional Information

http://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-service-operations-insight-connectors.html?intcmp=searchresultclick&resultnum=1%3Fintcmp%3Dsearchresultclick&resultnum=1  -- SOI Connector Documentation Links.