Need To Reset Password For Adm

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Article ID: 50068

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

If the CA Business Intelligence (CABI) r3 Administrator password becomes lost/unknown, it will need to be reset in order to access CABI Management consoles/functions using the administrator account.

Solution:

The following example is based on the CABI CMS database on SQL Server.

  1. Take a full backup of the CMS database using the database utilities.

  2. Stop the Server Intelligent Agent (SIA) on the BOXI server via the Central Configuration Manager (CMC)

  3. Within the CMS database, delete the records that have OBJECTID 12 and 13 from the CMS_INFOOBJECTS6 table. Using a SQL Client tool, run below SQL Select statement to confirm the record exists:
     select * from CMS_INFOOBJECTS6 where OBJECTID=12
    select * from CMS_INFOOBJECTS6 where OBJECTID=13
  4. Then delete the same record
     delete *  from CMS_INFOOBJECTS6  where OBJECTID=12
    delete * from CMS_INFOOBJECTS6 where OBJECTID=13
  5. Restart the Server Intelligent Agent (SIA) on the BOXI server via the Central Configuration Manager (CMC).

  6. You will now be able to use the CABI Administrator account without specifying a password.

  7. To change the password, log in to the CABI Central Management Console and select USERS AND GROUPS and locate the Administrator account.

  8. Right-click and select PROPERTIES and set the new password.

Environment

Release:
Component: SDBOXI