Clarity: User-defined Report does not execute (RPT-0007)

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• Clarity PPM SaaS - Application
• Clarity PPM On Premise

Issue/Introduction

Description:

Our user-defined report was launching correctly from Clarity, but now it does not and we get the RPT-007 error message.

How do we determine the cause of the issue?

Solution:

To reveal more information on the error go into Business Objects InfoView.

Locate the report that has just been generated from the launch in Clarity.

Right-Click > click 'History' > click 'Failed' link

This will show the error details

For this specific report, the error message shows: id: SDK - invalid prompt identifier (Error: RWI 00011)

To resolve this issue, go to the report definition in Business Objects InfoView.

1. Locate the parameter on the report > right-click and show the prompt properties dialog

   <Please see attached file for image>

   

2. REMOVE the selections for the Prompt Properties:
   
   DO NOT CHECK 'Prompt with List of Values' and 'Keep last values selected'
   
   Click 'OK' button.
   
   
3. Save the Report Definition (overwrite the existing definition)
   
   
4. Launch the report from Clarity
   
   -- Success!!

Keywords: CLARITYKB, bo, how-to, configuration.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: