Clarity: User-defined Report does not execute (RPT-0007)

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Article ID: 50065

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Description:

Our user-defined report was launching correctly from Clarity, but now it does not and we get the RPT-007 error message.

How do we determine the cause of the issue?

Solution:

To reveal more information on the error go into Business Objects InfoView.

Locate the report that has just been generated from the launch in Clarity.

Right-Click > click 'History' > click 'Failed' link

This will show the error details

For this specific report, the error message shows: id: SDK - invalid prompt identifier (Error: RWI 00011)

To resolve this issue, go to the report definition in Business Objects InfoView.

  1. Locate the parameter on the report > right-click and show the prompt properties dialog

    <Please see attached file for image>

    Figure 1

  2. REMOVE the selections for the Prompt Properties:

    DO NOT CHECK 'Prompt with List of Values' and 'Keep last values selected'

    Click 'OK' button.

  3. Save the Report Definition (overwrite the existing definition)

  4. Launch the report from Clarity

    -- Success!!

Keywords: CLARITYKB, bo, how-to, configuration.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component:

Attachments

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