Report tab shows up the blank/white screen when appropriate ports between web cilent box and SDM and BOXI servers are not opened in the firewall.


Article ID: 50052


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager



Service Desk Report tab shows a blank/white screen when there is a firewall between the ServiceDesk and CA Business Intelligence server and the appropriate ports on the firewall are not opened.


If there is a firewall between the ServiceDesk and BOXI servers, it is necessary to open the following ports on the firewall:

  • 6400-6410 (ports used by BOXI Central Management Server)

  • 19987 and 19986 (ports used by the ServiceDesk ODBC services)

  • BOXI Tomcat port configured during BOXI installation (by default this is 8080)

  • Static request port assigned to the Central Management Server

Please follow the following steps to assign a static request port to the Central Management Server:

  1. Login to the BOXI Central Management Console as a BOXI administrator.

  2. Select Servers.

  3. Right click the CentralManagementServer in the server list and select Properties (see the following screenshot).

    <Please see attached file for image>

    Figure 1

  4. Go to the common settings section. Uncheck the 'Auto assign' option and set a static to the request port field.

    <Please see attached file for image>

    Figure 2

  5. Click 'Save & Close'.

  6. Recycle the CentralManagementServer by right clicking and selecting "Recycle Server'.


Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration


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