During the ITCM 12.5 Agent deployment using the Infrastructure Deployment Wizard via a Scalability Server, the following error occurs: "Primer authentication failed"
Article ID: 50045
Updated On:
Products
CA Automation Suite for Data Centers - Configuration Automation
CA Client Automation - Asset Management
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Remote Control
CA Client Automation - Asset Intelligence
CA Client Automation - Desktop Migration Manager
CA Client Automation - Patch Manager
CA Server Automation
Issue/Introduction
Description:
After version upgrade, it could be possible that the dmprimer file present on the Scalability Server is an older version and hence the deployment may fail. Test the deployment without the Scalability Server to check whether it completes successfully.
Solution:
- Verify whether the Scalability Server you are deploying from has the latest version of the primer.
To check this on the Scalability Server, browse to the following folder:
Program Files\CA\DSM\DMPrimer\CAUnicenterDSM\dmprimer\Windows_x86
Open the properties of dmsetup.exe and verify whether the "Product Version" is 12.5. - If it is an old version, please replace it by copying the R12.5 'dmsetup.exe' from the 12.5 DVD image (Windows_x86\Dmprimer)
Note: No CAF recycle is needed. - Test the deployment
Environment
Release: UASIT.99000-12.5-Asset Intelligence
Component:
Component:
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