Problem installing "CA UPM manual Download Function" package

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Article ID: 50035

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Description:

On a ITCM Domain Manager running on Windows 2008, the execution of package "UPM - CA UPM Manual Download Function" does nothing.

The SD job is executed successfully but the virtual directory "manual_download" is not created in IIS.

In the output of SD job the following is observed:

Found CA Patch Manager r12.5.0.18 installed at C:\Program Files (x86)\CA\UPM\(11/15/2011 12:22:11 PM): This is the path where logfile is created: C:\Windows\VBSLOG.txt(11/15/2011 12:22:11 PM): Found UPM HOME @ : C:\Program Files (x86)\CA\UPM\(11/15/2011 12:22:11 PM): Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Unicenter Patch Management\Virtual Directory does not exist(11/15/2011 12:22:11 PM): Folder C:\Program Files (x86)\CA\UPM\UPMdownloads does not exist...(11/15/2011 12:22:13 PM): The patch installed successfully...

Solution:

This problem occurs because the IIS Roles "IIS 6 Metabase Compatibility" and "IIS 6 WMI Compatibility" are not installed.

Open "Server Manager" and install the 2 Web Server (IIS) roles:

  • IIS 6 Metabase Compatibility

  • IIS 6 WMI Compatibility

    <Please see attached file for image>

    Figure 1

Try installing the SD package "CA UPM manual Download Function" again on the Domain Manager.

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component:

Attachments

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