To solve an issue, CA Support technicians will often request additional documentation such as dumps or a copy of a catalog. This document provides an example on how to FTP a disk dataset to CA support FTP server.
To FTP a DYNAM catalog (or a fixed record file with record length of 1024 from customer to CA, use the following jcl:
// DLBL FIL2,'DYNAM.71.CATALOG' // EXTENT ,vvvvvv,,,sss,nn // EXEC FTPBATCH,PARM='IP=184.108.40.206' [email protected] password localuser localpassword LSITE UNIX OFF LSITE CRLF OFF bin CD /0cccccc/nnnnnnnn-nn/files_from_customer put %FIL2,SAM,F,1024 DYNAM.catalog QUIT /*
Change 1024 to the length of your dataset.
To FTP a fix blocked file from customer to ca (In this case record length 100 5 records by block):
// DLBL FIL2,'FILE.TO.SEND' // EXTENT ,vvvvvv,,,sss,nn // EXEC FTPBATCH,PARM='IP=220.127.116.11' [email protected] password localuser localpassword LSITE UNIX OFF LSITE CRLF OFF bin CD /0cccccc/nnnnnn-nn/files_from_customer put %fil2,SAM,FB,100,500 file.fixblock.100.5 QUIT /*
Change 100 to the record length of your file, 500 to the block length and 5 to the number of record by block.
where [email protected] is the userid used to signon to support.ca.com and password the password to access support.ca.com.
cccccc is the customer id
nnnnnnnn.nn the issue number
vvvvvv the volume where the file reside/will be placed
sss the start track of the file
nn the number of tracks.
localuser and localpassword the userid and password that identify you on your z/VSE TCP/IP system.