How do I FTP a file that is on disk to support.ca.com?

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Article ID: 50018

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CA CIS CA Common Services for z/OS CA 90s Services CA Database Management Solutions for DB2 for z/OS CA Common Product Services Component CA Common Services CA Datacom/AD CA ecoMeter Server Component FOC CA Easytrieve Report Generator for Common Services CA Infocai Maintenance CA IPC Unicenter CA-JCLCheck Common Component CA Mainframe VM Product Manager CA Chorus Software Manager CA On Demand Portal CA Service Desk Manager - Unified Self Service CA PAM Client for Linux for zSeries CA Mainframe Connector for Linux on System z CA Graphical Management Interface CA Web Administrator for Top Secret CA CA- Xpertware CA Vollie DEVELOPMENT ENVIRONMENT

Issue/Introduction

Description:

To solve an issue, CA Support technicians will often request additional documentation such as dumps or a copy of a catalog. This document provides an example on how to FTP a disk dataset to CA support FTP server.

Solution:

To FTP a DYNAM catalog (or a fixed record file with record length of 1024 from customer to CA, use the following jcl:

// DLBL FIL2,'DYNAM.71.CATALOG'
// EXTENT ,vvvvvv,,,sss,nn
// EXEC FTPBATCH,PARM='IP=141.202.253.54'
[email protected]
password
localuser
localpassword
LSITE UNIX OFF
LSITE CRLF OFF
bin
CD /0cccccc/nnnnnnnn-nn/files_from_customer
put %FIL2,SAM,F,1024 DYNAM.catalog
QUIT
/*

Change 1024 to the length of your dataset.

To FTP a fix blocked file from customer to ca (In this case record length 100 5 records by block):

// DLBL FIL2,'FILE.TO.SEND'
// EXTENT ,vvvvvv,,,sss,nn
// EXEC FTPBATCH,PARM='IP=141.202.253.54'
[email protected]
password
localuser
localpassword
LSITE UNIX OFF
LSITE CRLF OFF
bin
CD /0cccccc/nnnnnn-nn/files_from_customer
put %fil2,SAM,FB,100,500 file.fixblock.100.5
QUIT
/*

Change 100 to the record length of your file, 500 to the block length and 5 to the number of record by block.

where [email protected] is the userid used to signon to support.ca.com and password the password to access support.ca.com.
cccccc is the customer id
nnnnnnnn.nn the issue number
vvvvvv the volume where the file reside/will be placed
sss the start track of the file
nn the number of tracks.
localuser and localpassword the userid and password that identify you on your z/VSE TCP/IP system.

Environment

Release:
Component: CA90SV