EEM Installation Failure with RC=245

Article Id: 5001

Status: Published

Updated On: 14-02-2018 08:12

Legacy Id: TEC1244685

Products:

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction:

The EEM 12.51 installation failed with RC=245. When viewing the /tmp/eiam-install.log after the failure, the following error is observed...

27 Dec 2016 13:26:40 FATAL ReadResponseFile - com.ca.eiam.installer.exception.BadResponseFileException: DSA port is not available on the machine

Cause:

The DSA port (509) is not available on the machine. Typically this is due to some other process tying up the port.

Environment:

EEM 12.51LINUX

Resolution:

Run the following command to find the running process that is using port 509...

lsof -I :509 |grep LISTEN

This will show the process name and pid for the process using port 509. This process must be stopped/killed to free up the port. Once this is done, the installation will no longer fail with the error saying the DSA port is unavailable.