EEM Installation Failure with RC=245

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent

Issue/Introduction

The EEM 12.51 installation failed with RC=245. When viewing the /tmp/eiam-install.log after the failure, the following error is observed...

27 Dec 2016 13:26:40 FATAL ReadResponseFile - com.ca.eiam.installer.exception.BadResponseFileException: DSA port is not available on the machine

Cause

The DSA port (509) is not available on the machine. Typically this is due to some other process tying up the port.

Environment

EEM 12.51LINUX

Resolution

Run the following command to find the running process that is using port 509...

lsof -I :509 |grep LISTEN

This will show the process name and pid for the process using port 509. This process must be stopped/killed to free up the port. Once this is done, the installation will no longer fail with the error saying the DSA port is unavailable.