Point the Remote Control Viewer to another Domain Manager

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control

Issue/Introduction

How can I point my RC Viewer to another Domain Manager? Can this be accomplished via script or command line?

Environment

Client Automation - All versions

Resolution

Unfortunately, only manual GUI methods exist to redirect a Remote Control Viewer to another Domain Manager. To manually redirect your Remote Control (RC) viewer to a different Manager, the following steps can be followed:

Open RC Viewer and browse to Viewer -> Global Address Book -> right click on it and select "Properties"

Click on 'Specify management server'.

Modify the field for 'Specify Management Server' to reflect the Domain Manager you want to leverage through the RC Viewer and click 'OK'.