How to point the Remote Control (RC) VIEWER to another ITCM Domain Manager?

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Article ID: 50000

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

Description:

How can I point my RC Viewer to another ITCM Domain Manager?

Can this be accomplished via script or command line?

Solution:

Unfortunately, only manual GUI methods exist to redirect a Remote Control Viewer to another ITCM Domain.

To manually redirect your Remote Control (RC) viewer to a different Domain Manager, do the following:

Open RC Viewer and browse to Viewer -> Global Address Book and right click on it... and select Properties

<Please see attached file for image>

Figure 1

Click on 'Specify management server'.

<Please see attached file for image>

Figure 2

Modify the field for 'Specify management server' to reflect the domain you want to leverage through the RC Viewer and click 'OK'.

Environment

Release:
Component: DTSVMG

Attachments

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