How to show java applications running on hosts during remote sessions?

Article Id: 49996

Status: Published

Updated On: 14-02-2018 08:04

Legacy Id: TEC557595

Products:

CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA Server Automation

Issue/Introduction:

Description:

Sometimes Java applications running on a host do not show on the viewer during an RC session. The java application window shows a black or white square rather than the actual screen contents. This is known to show with nVidia graphic cards more often than on other brands, even though the latest video drivers have been installed.

Solution:

Set following policy:
DSM > Remote Control > Host > Video Capture > Video capture mode to polling
Set following policy:
DSM > Remote Control > Host > Video Capture > Load driver on start to True

The side effects are minimal:

"Load driver on start" may cause the startup of the host to be a little bit delayed as the driver is started at the boot of the workstation rather than at the beginning of a session. There are some rare occurrences where this setting prevented some applications, such as DVD players, from working.

"Video capture mode" set to polling may have a slightly worse performance than the default Driver capture mode.

You might want to try if either of the 2 settings is enough to have the java app displayed well, if you encounter one of the side effects described.

Environment:

Release: UASIT.99000-12.5-Asset Intelligence
Component: