CIC content download fails with UnknownHostException: in the CIC.log

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Article ID: 49960

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Problem

  • CIC content download fails

  • In the CIC.log the following is seen

    [CCMain] ERROR [com.ca.sccc.CCAcmeClient] - Exception: com.ca.itechnology.iclient.IclException: java.net.UnknownHostException: http://forwardproxy.inc.local - java.net.UnknownHostException: http://forwardproxy.inc.local

  • Note: http://forwardproxy.inc.local is just an example

Environment

  • CA Client Automation r12.5

Cause

  • The value for proxy server in the configuration policy is incorrectly entered as http://forwardproxy.inc.local

Solution:

Change the value for proxy server from

http://forwardproxy.inc.local
to
forwardproxy.inc.local

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: