CIC content download fails with UnknownHostException: in the CIC.log

Article Id: 49960
Status: Published
Updated On: 14-02-2018 08:04
Legacy Id: TEC556716
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Server Automation , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

Problem

  • CIC content download fails

  • In the CIC.log the following is seen

    [CCMain] ERROR [com.ca.sccc.CCAcmeClient] - Exception: com.ca.itechnology.iclient.IclException: java.net.UnknownHostException: http://forwardproxy.inc.local - java.net.UnknownHostException: http://forwardproxy.inc.local

  • Note: http://forwardproxy.inc.local is just an example

Environment

  • CA Client Automation r12.5

Cause

  • The value for proxy server in the configuration policy is incorrectly entered as http://forwardproxy.inc.local

Solution:

Change the value for proxy server from

http://forwardproxy.inc.local
to
forwardproxy.inc.local

Environment:

Release: UASIT.99000-12.5-Asset Intelligence
Component: