CIC content download fails with UnknownHostException: in the CIC.log

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager
• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Server Automation
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Problem

• CIC content download fails
  
  
• In the CIC.log the following is seen
  
  [CCMain] ERROR [com.ca.sccc.CCAcmeClient] - Exception: com.ca.itechnology.iclient.IclException: java.net.UnknownHostException: http://forwardproxy.inc.local - java.net.UnknownHostException: http://forwardproxy.inc.local
  
  
• Note: http://forwardproxy.inc.local is just an example
  
  

Environment

• CA Client Automation r12.5
  
  

Cause

• The value for proxy server in the configuration policy is incorrectly entered as http://forwardproxy.inc.local
  
  

Solution:

Change the value for proxy server from

http://forwardproxy.inc.local
to
forwardproxy.inc.local

Environment

Release: UASIT.99000-12.5-Asset Intelligence
Component: