Clarity: 'Create Business Object Users' job does not bring over users

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• Clarity PPM SaaS - Application
• Clarity PPM On Premise

Issue/Introduction

Description:

Create Business Objects user job does not bring in all Clarity users to Business Objects. This only happens after the first time the job has been run. It fails on certain users.

Steps to Reproduce:

1. Run the Create Business Objects Users Job from Clarity

Expected Results: All users will be brought over to Business Objects from Clarity
Actual Results: Job says it runs successfully but it never brings all of the users over

Solution:

Workaround:
Create users manually.

Status/Resolution:
Resolved in Clarity 12.1.1
Resolved in Clarity 12.1.0 Generic Patch. Reference TEC542313.

Keywords: CLARITYKB,CLRT-58893, clarity12resolved, clarity1211resolved.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: