WebClient doesn't display alarms for read only clients

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Article ID: 4994

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum Web Client will not show Alarm information for Read Only Users

Cause

OneClick Users have to be given read access to their own User Model for the Web Client to display alarm information.

Environment

Release:
Component:

Resolution

In OneClick Java Console, view the User model details tab.

<Please see attached file for image>

user_model_details.PNG

 

 

Security String and Legacy SNMP Community String must match:

<Please see attached file for image>

user_detail_strings.PNG

Additional Information

Communities Post regarding this issue: 

https://communities.ca.com/thread/241748005

Attachments

1558691829020000004994_sktwi1f5rjvs16gqo.png get_app
1558691825725000004994_sktwi1f5rjvs16gqn.png get_app