How to publish Knowledge Document URL's in an online portal or a webpage?

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Article ID: 49932

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

KD:xxxxxx refers to the knowledge document number in the below URL's. For document published as Doc ID:400001 the relative value would be KD: 400001

To open an existing Knowledge Document the URL can be constructed as below:

http://[SERVERNAME]/CAisd/pdmweb.exe?
OP=SHOW_DETAIL+PERSID=KD:xxxxxx+HTMPL=kt_document_view.htmpl+open_mode=2

<Please see attached file for image>

Figure 1

To open an existing Knowledge Document with User Friendly Version the URL can be constructed as below:

http://[SERVERNAME]/CAisd/pdmweb.exe?
OP=SHOW_DETAIL+PERSID=KD:xxxxxx+HTMPL=kt_document_view.htmpl+open_mode=2+disable_solution_survey=false+
disable_comment=false+disable_kd_links=false+disable_attachments=false+printable=true

<Please see attached file for image>

Figure 2

Environment

Release:
Component: ARGIS

Attachments

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