EEM Active Directory user not able to login to SOI

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Article ID: 4992

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

EEM Active Directory user not able to login to SOI

Cause

CA SOI does not yet support CA EEM configured using Multiple Domains/Active Directory Forests.

 

The messages seen in the soimgr-debug.log on the SOI Manager in the SOI\tomcat\logs folder indicate that

EEM is configured with either Active Directory Forests or Multiple Domains:

 

2016-12-19 19:16:42,013 INFO [http-bio-0.0.0.0-7090-exec-17] util.ServletUtil.getParameter(125) - Attempting alternative extraction of 'password_value'.
2016-12-19 19:16:42,014 INFO [http-bio-0.0.0.0-7090-exec-17] util.ServletUtil.getParameter(125) - Query string is: 'EEMSESSION=p3EMq6Wq5yDVEpEQf9PHtEnWGA1TnEoggIs2HwyZkFgjVpZQhDCRbcrezXKM0g746vtg%3D%3D'.
2016-12-19 19:16:42,014 INFO [http-bio-0.0.0.0-7090-exec-17] util.ServletUtil.getParameter(125) - Parsed parameter map is: '{EEMSESSION=[Ljava.lang.String;@104cb01f}'.
2016-12-19 19:16:42,015 INFO [http-bio-0.0.0.0-7090-exec-17] util.ServletUtil.getParameter(127) - Warning: Unable to recover from a tomcat bug while getting 'password_value'.
2016-12-19 19:16:42,016 INFO [http-bio-0.0.0.0-7090-exec-17] util.ServletUtil.getParameter(128) -
java.lang.Exception: Parameter array is null.
at com.aprisma.spectrum.app.web.util.ServletUtil.getParameter(ServletUtil.java:82)

Environment

Product: CA SOIversion: 4.0 SP2OS: Windows 2012 R2EEM 12.51.2.11

Resolution

CA SOI does not yet support CA EEM configured using Multiple Domains/Active Directory Forests.

 

https://docops.ca.com/ca-service-operations-insight/4-0-cu1-sp2/en/release-notes/ca-soi-r4-0-release-notes/system-requirements/software-requirements