Spectrum Model By IP Unknown_failure

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Article ID: 49886

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Updated On:

Products

CA Spectrum

Issue/Introduction

Model by IP UNKNOWN FAILURE Error

When you model a device by IP, the following error pops up:

Error creating the model in landscape <>:
UNKNOWN_FAILURE

Cause

Often the cause of this error is because the IP address being used is in the AutoDiscovery IP Exclusion List. 

Environment

Release: Any
Component: SPCDIS

Resolution

Check for the ip address in the IP Exclusion List:

1. Log into OneClick as an ADMIN user

2. Find and select the VNM model

3. Click on the Information tab

4. Find and expand the AutoDiscovery Control ->  Modeling and Protocol Options subview

5. Check for the ip address in the IP Exclusion List 

Additional Information

Please reference the "AutoDiscovery Control Subview" section of the documentation for more information.