What does the following error mean and how do I resolve it? bpebr_nxd 2424 ERROR BPebrPreProc.c 1462 EBR::BPebrPreProc::LoadDictionary():Wrong dictionary word = '' ID = 0 DF = 0

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Article ID: 49882

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CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

What does the following error mean and how do I resolve it?

bpebr_nxd 2424 ERROR BPebrPreProc.c 1462 EBR::BPebrPreProc::LoadDictionary():Wrong dictionary word = '' ID = 0 DF = 0

Solution:

The error comes from the bpebr_nxd process which is the EBR Daemon which handles knowledge search requests. Whenever there are errors related to the knowledge dictionary, noise words, or knowledge parse settings, running a pdm_k_reindex re-indexes the documents so they are searchable. After running a pdm_k_reindex, check the stdlog to see if the error is no longer being generated.

More information on pdm_k_reindex can be found in the Service Desk Manager Administration and Implementation guides.

Environment

Release:
Component: ARGIS