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While installing CA EEM, the installation terminates with an error: "Windows 2008 sanity testing failed"


Article ID: 49870


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Please follow these below steps to make IPv6 inactive:

Before you install the CA EEM Server on Windows 2008, do the following:

  1. Run the following command from the command prompt to display a list of all the interfaces in the computer that use the IPv6 link-local addresses starting with fe80::
    netsh-> interface-> ipv6-> show-> address
  2. Delete the link-local address starting with fe80::, the command is:
    delete address "Local Area Connection" fe80::xxxx:xxxx:xxxx active

Please refer to Microsoft article KB929852 to disable IP6 - Use Option D to disable IPv6 interface (

  1. Click Start -> RUN , type regedit in the Start Search box, and then click regedit.exe in the Programs list.

  2. In the User Account Control dialog box, click Continue.

  3. In Registry Editor, locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters \

  4. Double-click DisabledComponents to modify the DisabledComponents entry.

    Note If the DisabledComponents entry is unavailable, you must create it. To do this, follow these steps:

    1. In the Edit menu, point to New, and then click DWORD (32-bit) Value.
    2. Type DisabledComponents, and then press ENTER.
    3. Double-click DisabledComponents.

  • Type any one of the following values in the Value data: field to configure the IPv6 protocol to the desired state, and then click OK:

    1. Type 0 to enable all IPv6 components. (Windows default setting)
    2. Type 0xffffffff to disable all IPv6 components, except the IPv6 loopback interface. This value also configures Windows Vista to use Internet Protocol version 4 (IPv4) instead of IPv6 in prefix policies.
    3. Type 0x20 to use IPv4 instead of IPv6 in prefix policies.
    4. Type 0x10 to disable native IPv6 interfaces.
    5. Type 0x01 to disable all tunnel IPv6 interfaces.
    6. Type 0x11 to disable all IPv6 interfaces except for the IPv6 loopback interface.


Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration