How to manually uninstall an IIS Webagent?

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

How to manually uninstall IIS Web Agent on Windows if the uninstall program fails?

Environment

Release: 12.52.xx and 12.8
Component: CA Siteminder Webagent (IIS Webserver)

Cause

Automatic uninstall of IIS web agent fails or uninstall script is missing.

Resolution

1. Remove web agent folder from the install location.
   
   
2. Remove the ISAPI Filters, Handlers and modules referencing the web agent
   
   1. Module - CASiteMinderWebagentModule
   2. ISAPI Filter - SiteMinder Agent
   3. Handler - handler-wa
      
      
3. Type "regedit" in Run.
   
   Go to HKEY_LOCAL_MACHINE\SOFTWARE\Netegrity
   Delete "Siteminder Web Agent" if present.
   
   
4. Delete Zero G Registry present in <WA Install Location>\CA\webagent\win64\install_config_info\ca-wa-uninstall\.com.zerog.registry.xml
   
   
5. Restart the machine.

We can check why the uninstaller is failing on your machine.

1. Run the debug mode of the uninstaller: When you start the uninstaller press the CTRL key and keep it down to open a command window that will contains debug information of the uninstaller
   
   (NOTE: Add <WA Install Location>\CA\webagent\win64\install_config_info\lib to the path)
   
   
2. Sent us the output from the uninstall. Its located in
   
   <WA Install Location>\CA\webagent\win64\install_config_info\ca-wa-uninstall

Additional Information

Additional Information for reference:

Manually uninstall IIS web agent

Uninstall an IIS Agent