How to manually uninstall a Webagent?

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Article ID: 49865

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Description:

How to manually uninstall WebAgent on Windows 2008 if the uninstall program fails?

Environment

Release:
Component: SMIIS

Resolution

Solution:

  1. Remove webagent folder from the install location.

  2. Remove the ISAPI Filters - Handlers referencing the webagent

  3. Type regedit in Run.

    Go to HKEY_LOCAL_MACHINE\SOFTWARE\Netegrity
    Delete Siteminder Webagent if present.

  4. Delete Zero G Registry present in C:/Program Files<x86>.

  5. Restart the machine.

We can check why the uninstaller is failing on your machine.

  1. Run the debug mode of the uninstaller: When you start the uninstaller press the ctrl key and keep it down to open a command window that will contains debug information of the uninstaller

  2. Sent us the output from the uninstall. Its located in

    C:\Program Files(x86)\netegrity\webagent\install_config_info\nete-wa-uninstall
    >> add : C:\Program Files(x86)\netegrity\webagent\install_config_info\lib to the path

Additional Information

Additional Information for reference:

Manually uninstall IIS web agent:

https://knowledge.broadcom.com/external/article/45025/manually-uninstall-iis-web-agent.html

Uninstall an IIS Agent:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-52-01/installing/install-agents/web-agent-for-iis/uninstall-an-iis-agent.html

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