Clarity: RPT-0006: Invalid Login. Contact system administrator

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

We are trying to execute any report in Clarity and get the following error message. How do we resolve this issue?

RPT-0006: Invalid Login. Contact system administrator.

Solution:

Check the following configurations:

1. Check to ensure that the Business Objects (BO) Central Management Console (CMC) is up and running
   
   
2. Check the configuration of the Business Objects Server Intelligence Agent to ensure that the Database Login/Password combination is correct and matches the Database configuration in the Clarity System Administration (CSA) Database properties
   
   
   1. Go to the Central Configuration Manager (CCM) on the Business Objects Server
      
      
   2. Stop the Server Intelligence Agent Services
      
      
   3. Right-Click on the Server Intelligence Agent Service > Navigate to the Configuration Tab
      
      
   4. Click 'Specify' button for CMS Database Configuration
      
      
   5. Select 'Update Database Source Settings' > Click 'OK' button
      
      
   6. Select Database Driver for the proper connection method > click 'OK' button
      
      
   7. Enter in the Clarity Database Server Name, Database Login, Database Password > click 'OK' button
      
      

      <Please see attached file for image>

      
      
      
   8. Dialog box appears with the following message -- follow the steps shown in this message
      
      To complete re-initialization:
      
      
      1. Set up, start, and enable all servers
         
         
      2. Select 'Update Objects' from toolbar
         
         
   9. Return to the Central Management Console (CMC) and verify all servers are up and running
      
      
3. Check the configuration of the Business Objects Trusted Authentication Key matches the configuration of the Clarity System Administration (CSA) > Reporting Server properties
   
   
4. If the error message appears only for a user-defined custom report and the standard, out-of-the-box reports work fine, then check within the custom report to see if the database connection credentials are coded within this report
   
   
5. Also, reference TEC561106: Clarity: Trusted Authentication Shared Key Gets Corrupted When Saving Changes On the Reporting Tab in NSA

Keywords: CLARITYKB, rpt-006, rpt-06, rpt-6, how-to, configuration.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: