Identity Manager Fails to install on Windows 2008 or greater

book

Article ID: 49810

calendar_today

Updated On:

Products

DIRECTORY CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On SINGLE SIGN ON - LEGACY CA Data Protection (DataMinder) CA User Activity Reporting

Issue/Introduction

Description:

Error below received in install log and Identity Manager fails to install. Errors Below:

Ignoring IPv6 loopback address for edidvwnimsa01
Cannot resolve IPv6 address edidvwnimsa01
Syntax Error: Line 1 in D:\Program Files\CA\Directory\dxserver\config\knowledge\<DSA Name>-impd-main.dxc near '20394'

Ignoring IPv6 loopback address for edidvwnimsa01
Cannot resolve IPv6 address edidvwnimsa01
Syntax Error: Line 1 in D:\Program Files\CA\Directory\dxserver\config\knowledge\<DSA Name>-impd-co.dxc near '20396'

Ignoring IPv6 loopback address for edidvwnimsa01
Cannot resolve IPv6 address edidvwnimsa01
Syntax Error: Line 1 in D:\Program Files\CA\Directory\dxserver\config\knowledge\<DSA Name>-impd-inc.dxc near '20398'

Ignoring IPv6 loopback address for edidvwnimsa01
Cannot resolve IPv6 address edidvwnimsa01
Syntax Error: Line 1 in D:\Program Files\CA\Directory\dxserver\config\knowledge\<DSA Name>-impd-notify.dxc near '20404'

Solution:

CA Directory will no longer listen on the IPv6 loopback address on Windows platforms 2008 and greater.

This is returned by Windows during hostname resolution even when IPv6 isn't enabled.

If it is required that the DSA listens on the IPv6 loopback address then "::1" needs to be explicitly specified in the address list.

This was resolved in CA directory r12.0 SP6 or greater.

Resolution for Directory r12.0SP5 and below:

Edit hosts file

Example:

hostname 127.0.0.1
hostname ::1

Resolution for Directory 12.0SP6 and above:

  • Install CA Directory r12.0 SP6 first on Win2008 SP2 or greater.
  • Install Identity Manager Components on top of this.

Environment

Release: CAPUEL99000-12.5-Identity Manager-Blended upgrade to Identity &-Access Mgmt Ente
Component: