How do I manually install the Active X Control component for the InfoView Print function, "Crystal Print Control"?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

When trying to print a BOXI report by clicking the <Print this report> button in InfoView, an ActiveX component installation popup message appears. However, the message may not be shown if it is blocked by the users Internet security settings. In this case the print function will fail.

Solution:

In order to install the ActiveX component manually - follow the steps below:

1. On the BOXI server, locate the PrintControl.cab file, located under the (BOXI)\Common\4.0\crystalreportviewers12\ActiveXControls folder. Copy this file to the client machine.
2. Extract the PrintControl.cab file.
3. Register the printcontrol.dll on the client machine by running the following command:
   
   regsvr32 printcontrol.dll

Once this is completed, try printing a report in InfoView using the <Print this report> button.

Environment

Release:
Component: ARGIS