Not able to login after portlet added to general page

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Article ID: 4980

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

Recently, you are not able to log in. Depending on the browser, the following error with additional information is given:

This portlet is only useful when included on a page that is sent a destination URL within the parameters.

Required delimiter go2url= not sent in URL

Cause

There is an issue with an HTML portlet that was recently added to your General page.

Environment

Release : All supported Clarity releases
Component : Studio

Resolution

Obtain the user information and reset the user home URL.

update CMN_SEC_USERS
set HOME_URL ='personal.settings'
where USER_NAME = '<user>';
commit;