Error seen: nhiLiveExSvr: Unable to rename

Products

• EHEALTH
• CA eHealth

Issue/Introduction

Description:

When the eHealth system attempts to create backup files for Live Exceptions, you see this error message in the $NH_HOME/log/system.log file:

nhiLiveExSvr: Unable to rename '<file name>' (Permission Denied)

Solution:

Verify that your Anti Virus application is not locking the below listed files. You may have to also rename the two files (example following) and restart eHealth.

Rename $NH_HOME/data/liveEx/lexStatePoll.Info to $NH_HOME/data/liveEx/lexStatePoll.Info,bak
Rename $NH_HOME/data/liveEx/pollAnalysisData.laf to $NH_HOME/data/liveEx/pollAnalysisData.laf.bak

Environment

Release:
Component: EHRPT