Agile Designer online license error: The CmContainer with serial 128-XXXXXXX was not found

Products

• CA Agile Requirements Designer

Issue/Introduction

While applying an online license key for Agile Designer, we received the following error message: 

Error 
The CmContainer with serial 128-XXXXXXX was not found. Please connect it to your PC or use Offline license transfer. 

0x1808810E 
CodeMeter License Central WebDepot v16.02.159.500.ws 
2016-12-28 15:33:43 (UTC) 

 

We are using these instructions to apply the online license: https://knowledge.broadcom.com/external/article?articleId=9734

Cause

You may receive this error message for the following reasons:

1. If you are missing the AgileDesigner license container in CodeMeterCC.
2. If you are trying to transfer a license to your machine that has already been activated on another. 
3. If your internet security is blocking the online license transfer method. 

Environment

 

Release : 2.10+

Component : CA Agile Requirements Designer

 

Resolution

 

Resolution for cause #1. If you are missing your AgileDesigner license container in CodeMeterCC.

• First you will need to import the license container.
  • Directions on how to do this: https://knowledge.broadcom.com/external/article?articleId=9602
• Then continue with the online application method.
  • Directions on how to do this (Skip to the 'Apply the online license through CodeMeter in your browser' section):
    
    • https://knowledge.broadcom.com/external/article?articleId=10819

 

Resolution for cause #2. If you are trying to transfer a license to your machine that has already been activated on another. 

• You will not be able to transfer a previously activated license from one machine to another. 
• This document explains why and how you can receive a new license: https://knowledge.broadcom.com/external/article?articleId=45581

 

Resolution for cause #3. If your internet security is blocking the online license transfer method. 

• You will need to use the Offline transfer method as noted in the error message. 
• This document explains how to request an offline license and apply it:
  
  • https://knowledge.broadcom.com/external/article?articleId=10809

Additional Information

IIf you experience any further issues, please open a support case by going to https://casupport.broadcom.com/user/ or https://www.ca.com/us/services-support/ca-support/contact-support.html?intcmp=footernav.