While applying an online license key for Agile Designer, we received the following error message:
The CmContainer with serial 128-XXXXXXX was not found. Please connect it to your PC or use Offline license transfer.
CodeMeter License Central WebDepot v16.02.159.500.ws
2016-12-28 15:33:43 (UTC)
We are using these instructions to apply the online license: https://knowledge.broadcom.com/external/article?articleId=9734
You may receive this error message for the following reasons:
Release : 2.10+
Component : CA Agile Requirements Designer
Resolution for cause #1. If you are missing your AgileDesigner license container in CodeMeterCC.
Resolution for cause #2. If you are trying to transfer a license to your machine that has already been activated on another.
Resolution for cause #3. If your internet security is blocking the online license transfer method.
IIf you experience any further issues, please open a support case by going to https://casupport.broadcom.com/user/ or https://www.ca.com/us/services-support/ca-support/contact-support.html?intcmp=footernav.