Agile Designer online license error: The CmContainer with serial 128-XXXXXXX was not found

Products

• CA Agile Requirements Designer

Issue/Introduction

While applying an online license key for Agile Designer, we received the following error message: 

Error 
The CmContainer with serial 128-XXXXXXX was not found. Please connect it to your PC or use Offline license transfer. 

0x1808810E 
CodeMeter License Central WebDepot v16.02.159.500.ws 
2016-12-28 15:33:43 (UTC) 

We are using these instructions to apply the online license: https://knowledge.broadcom.com/external/article?articleId=9734

Environment

 

ARD 2.10

Component : CA Agile Requirements Designer

 

Cause

You may receive this error message for the following reasons:

1. If you are missing the AgileDesigner license container in CodeMeterCC.
2. If you are trying to transfer a license to your machine that has already been activated on another. 
3. If your internet security is blocking the online license transfer method. 

Resolution

 

Resolution for cause #1. If you are missing your AgileDesigner license container in CodeMeterCC.

• First you will need to import the license container.
  • Directions on how to do this: https://knowledge.broadcom.com/external/article?articleId=9602
• Then continue with the online application method.
  • Directions on how to do this (Skip to the 'Apply the online license through CodeMeter in your browser' section):
    
    • https://knowledge.broadcom.com/external/article?articleId=10819

 

Resolution for cause #2. If you are trying to transfer a license to your machine that has already been activated on another. 

• You will not be able to transfer a previously activated license from one machine to another. 
• This document explains why and how you can receive a new license: https://knowledge.broadcom.com/external/article?articleId=45581

 

Resolution for cause #3. If your internet security is blocking the online license transfer method. 

• You will need to use the Offline transfer method as noted in the error message. 
• This document explains how to request an offline license and apply it:
  
  • https://knowledge.broadcom.com/external/article?articleId=10809

Note: It is highly recommended you upgrade to the latest release of ARD. As of October 21, 2022 ARD 2.10 will be officially End of Service, and no longer supported by Broadcom, unless you purchase extended support.

Additional Information